Airpods are handy when you want to listen to audio, especially when in a noisy environment.
These sound devices will not have to deal with earphone cords or eavesdroppers. However, as convenient as the AirPods might be, you can encounter issues using them.
For instance, you might have an issue using your device while calling FaceTime. In this article, you will find out the issue and how to resolve it.
If your AirPods are not working while using FaceTime, it is usually due to poor Bluetooth connection or inaccurate device settings. This issue could also result from defective device hardware or a dirty microphone. You should also check your FaceTime app for updates, as it could be due to outdated software.
Why Are My AirPods Not Working on Facetime?
Your AirPods are not working while using FaceTime app due to connection issues. It could also be because your FaceTime app is out-of-date or another device is connected to your AirPods.
However, you can fix this issue by looking for the cause of the problem and tackling it immediately.
Check out the possible causes and fixes below to get your AirPods working with FaceTime:
#1. Connection Issues
This Wi-Fi connection issue is the first thing you should inspect when your AirPods stop working on FaceTime.
The problem is usually related to a poor connection between the AirPods or your app with your Wi-Fi.
However, if your router or internet device is far from the AirPods, it reduces the audio quality of AirPods and eventually stops working.
Fix:
If your iPhone is disconnecting from your AirPods, reconnecting it to the device will get your device functioning on FaceTime.
To reconnect the AirPods to your device, place the AirPods in its Smart Case. Close the case and wait for about 30 seconds. Then, take the pods out and try reconnecting them to your device.
#2. The App Is Not Responding
The problem might not be from your AirPods. Sometimes applications suffer glitches from overuse or information overload.
In this case, you will have to restart FaceTime to get your AirPods working while using the app. But, not to worry, this fix won’t take much of your time.
Fix:
If you are using an iOS device, swipe up on your screen and hold at the middle of the screen. Next, locate your FaceTime app and remove it from the recently opened tab.
This process will clear the app activity. Next, search for the FaceTime app on your device and restart the application.
If you use an Android device, you might need to tap on the square icon in the right corner at the bottom of your phone. The icon will open your activity tabs.
#3. The App Is Outdated
If your FaceTime app is on your mobile device, you might need to update the app for a smooth connection while using the app with your AirPods.
If your app is out-of-date, it might create compatibility problems with other devices, including your AirPods.
You can set your iOS or Android device to automatically download the FaceTime app update or manually upgrade the app.
Fix:
On your iOS device, locate the settings app and open the app. Tap on App Store in the Settings menu. Toggle the App Updates if it is off.
However, if you want to update the app manually:
- Go to App Store and click on your email profile icon.
- Scroll down till you see Pending Updates in the menu.
- Tap on Pending Updates and scroll till you find the FaceTime app icon, then select the app to update it.
- You can also search for the app on App Store to update it manually. Search for the app on Apple Store, go to the download page, and tap on the Update option.
#4. Your Device Is Connected to Another AirPods
This common issue can occur when your device is connected to multiple nearby Bluetooth devices.
For instance, if someone else in your home or around your environment has their active Bluetooth device connected to your device, FaceTime will send the audio to their device.
Fix:
Ask the individual to disconnect their Bluetooth device from your device to resolve this issue.
You could also go to the Bluetooth settings and remove other Bluetooth devices from your list of paired devices.
This solution leaves only your wireless device on the list. Test the AirPods with your device to see if you have resolved the issue.
Here are the reasons your Airpods are not working with facetime and how to fix them:
| Cause | Fix |
|---|---|
| Connection issues | Reconnect the AirPods to your device. |
| The device is connected to another AirPods. | Remove the AirPods from the Bluetooth devices paired to your phone. |
| Outdated Apps | Go to Apple Store, search for the FaceTime app and click on the Update option. |
| App Not Responding | Restart the application. |
How Do I Stop My AirPods from Disconnecting During Facetime?
To keep your AirPods from disconnecting during FaceTime, ensure that your AirPods are close to your device.
You can also reset your Bluetooth connection and reset your AirPods before starting the FaceTime app.
If your AirPods are poorly connected to your device, it can cause it to disconnect intermittently during FaceTime.
Below are some ways you can stop your AirPods from disconnecting during FaceTime:
#1. Reconnect Your AirPods to Your iOS Device
If your AirPods are disconnecting from your device, you first need to re-establish the Bluetooth connection to your AirPods.
To stop the disconnecting problem, place the AirPods in their charging case and wait for about 30 seconds. Next, open the case and take out the AirPods to reconnect to it.
#2. Toggle Bluetooth on Your Device
Disabling and re-enabling Bluetooth on your device can help you eliminate any connection issues between your Bluetooth device and your iOS device.
To do that, swipe down from the top of your iOS screen and open the Control Center. Next, click on the Airplane Mode icon and wait for 30 seconds.
Then tap on the icon again. Test your Bluetooth connection to ensure it is not disconnecting.
#3. Reduce the Distance Between Your AirPods and Device
The further you move your AirPods from your device, the lower the chances of your AirPods staying connected.
To avoid this situation and possibly stop your AirPods from disconnecting during FaceTime, reduce the distance between both devices till they are less than 30 inches from each other.
#4. Turn off Automatic Ear Detection
The feature automatically senses when your AirPods come in contact with your ears. However, it can also disrupt the audio connection, especially when you touch it repeatedly.
Therefore, to disable the Automatic Ear Detection, locate the settings app on your iOS device, open it, and tap on Bluetooth.
In the Bluetooth menu, toggle the “i” icon next to your AirPods and turn off the Automatic Ear Detection option.
Why Are My AirPods Not Working for Phone Calls?
Your AirPods are not responding during phone calls due to the distance between the devices.
It could also be because the AirPods are out of battery or the AirPods microphones are dirty. You should also check if the AirPods are connected to another iOS device.
Below are some of the reasons your AirPods are not functioning during phone calls:
#1. Your AirPods Are Far Away from Your Device
While making the call, you might have left your phone in another location, or something obstructed the device, disrupting the Bluetooth connection.
Ensure the distance between your AirPods and your iOS device is less than 30 inches apart. This solution will ensure your device does not disconnect during a phone call.
#2. Dirty AirPods
If your AirPods are not working while making a phone call, it is highly possible your microphone is blocked with dirt and requires cleaning.
To clean the microphone, dab a cotton swab in isopropyl alcohol and use it to clean the microphone sound grills, and test the AirPods for any issues.
Other reasons your AirPods are not working when you are making a call include the following:
- You connected your AirPods to the wrong iOS device.
- Your AirPods are low on power and need charging.
- Automatic Ear Detection in your device is disrupting the Bluetooth connection.
- You need to reset your Bluetooth connection.
- Your iPhone software is out-of-date.
How Do I Factory Reset My AirPods?
If you want to factory reset your AirPods, you must forget your device from your iPhone’s list of Bluetooth devices. It is an easy process that will take a few minutes to complete.
It applies to any AirPods, from AirPods 2 to the noise-canceling AirPods Pro. Follow the steps below to factory reset your AirPods:
- Put the AirPods in their Smart case and close the lid.
- Open the AirPods case after 30 seconds to reconnect to your iOS device.
- On your iOS device, locate the settings app on your device. Open the app, scroll down the settings menu, and tap on Bluetooth.
- In the Bluetooth menu, click the blue “i” icon beside your AirPods.
- Click on Forget This Device and confirm.
- Now that you have forgotten your AirPods from your device, open the AirPods case, and hold the case button for 15 seconds to reset it.
How Do I Update My AirPods?
To update your AirPods, you need to place your AirPods in their case and connect the case to a charger. Next, connect your iOS device to a strong internet.
Once you connect to the internet, you will receive a notification on your iOS device if there are any available updates. If there is an available update, your device will automatically download it.
If you encounter any problems while updating the app, reset the AirPods and ensure the device is connected to the internet.
Conclusion
If your AirPods are not working, it is because your device’s Bluetooth connection is weak or your AirPods microphones are dirty.
However, you can fix these AirPods connection issues with FaceTime or any other call medium if you understand the root of the problem.
Ensure your AirPods and device are less than 30 inches from each other before you start FaceTime.
